Technical Support Personnel  – Food Hub

I.T. & Web Development
St. George, Grenada
September 16, 2025

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Job Description

We’re Hiring: Technical Support Personnel – Foodhub Grenada

Foodhub is a fast-growing global SAAS platform serving restaurants and takeaways across the UK, Caribbean, and beyond. Our Grenada Success Centre is expanding, and we’re looking for a Technical Support Personnel to join our team.

If you’re passionate about technology, love solving problems, and thrive in a customer-focused environment, this role is for you.

🔧 Key Responsibilities

  • Provide technical support for internal staff and remote teams (Grenada, UK, Chennai, and other markets).
  • Diagnose and resolve hardware, software, and network issues.
  • Manage and respond to support tickets via Zoho Desk (or other ticketing systems).
  • Support user access and device management (Microsoft 365, Intune, Entra ID).
  • Assist with remote monitoring, backups, and cloud platforms (Azure, Wasabi, etc.).
  • Troubleshoot network connectivity issues (Wi-Fi, VPN, DNS).
  • Escalate complex issues to senior IT or infrastructure teams as required.
  • Document troubleshooting steps and contribute to the internal knowledge base.
  • Provide excellent customer service with timely and clear communication.

📌 Qualifications

  • Degree or diploma in IT, Computer Science, or related field (or equivalent work experience).
  • 1–2 years’ experience in a technical support/helpdesk role.
  • Proficiency in Windows OS, Microsoft 365, and basic networking concepts (TCP/IP, DNS, VPN).
  • Familiarity with ticketing systems (Zoho Desk, Zendesk, Jira, ServiceNow).
  • Experience troubleshooting hardware, software, and network issues.
  • Strong communication and problem-solving skills.
  • Ability to work flexible shifts, including evenings and weekends.
  • Industry certifications such as CompTIA A+, Microsoft Certified, or ITIL are a plus.

⭐ Nice-to-Have Skills

  • Experience with remote management tools (RMM, Intune, Hyper-V).
  • Knowledge of automation/chatbot systems.
  • Basic scripting (PowerShell, Python) for automation tasks.

🌍 Why Join Foodhub?

  • Be part of a global SaaS leader with a growing footprint in Grenada.
  • Opportunities for training and career growth across IT and customer service.
  • Collaborative and supportive team culture.
  • Competitive salary and benefits package.
  • Exposure to cutting-edge technology in cloud and automation.

Send applications via email to via email to trina.celestine@foodhub.com

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