Customer Service Representative
Job Description
Are you a master multitasker with a passion for helping people discover the best of our local area? A local tour company is looking for a highly organized Customer Service Representative to be the face (and voice) of our tour operations. In this role, you won’t just be answering phones; you’ll be the heartbeat of our customer experience, ensuring every traveler feels supported from their first inquiry to their post-tour review.
What You’ll Do
- Be the First Point of Contact: Respond to customer inquiries via phone, email, and live chat with warmth and professionalism.
- Manage Online Reputation: Monitor and respond to online customer reviews (TripAdvisor, Google, etc.) in a courteous and brand-consistent manner.
- Keep Us Running: Handle daily data entry tasks and maintain organized records of bookings and schedules.
- Solve Problems on the Fly: Provide calm, effective solutions for customers under pressure or during peak tour seasons.
- Support the Books: Assist with basic financial data entry (QuickBooks experience is a huge plus!).
What We’re Looking For
- Communication Pros: Excellent verbal and written communication skills are a must. You should be able to draft a polished email as easily as you handle a phone call.
- Organizational Ninjas: You can prioritize a “to-do” list even when the office gets busy.
- Tech-Savvy: Comfortable with basic data entry and office software.
- Grace Under Pressure: You remain professional and friendly, even during the “rush hour” of tour departures.
- Experience: Previous customer service experience is required. QuickBooks or basic accounting knowledge is a significant bonus.
How to Apply: Please send your resume to: grenadarecruits@gmail.com
