Job opportunity at GRENADA TOURISM AUTHORITY-Quality Assurance Officer

Job Description

The Grenada Tourism Authority is the organization in Grenada tasked with marketing and promoting Grenada as a tourism destination. We pride ourselves on leading the way in the tourism industry, promoting economic growth for the benefit of all citizens.

Our core values are Positivity, Respect, Openness/honesty, Commitment, and Excellence and we currently have an opportunity for a focussed, organized team member with excellent communication skills.
Contract Type: Fixed Term

Qualifications
At least a Bachelor’s degree in Management, Business or Total Quality Management.

Experience
At least three (3) years working at an experienced level.

Key Role & Responsibilities

• Regulatory Compliance: Manage the registration and licensing of stakeholders, ensuring adherence to the GTA Act.
• Property Assessment: Conduct pre-assessments and audits of properties across Grenada, Carriacou, and Petite Martinique.
• Stakeholder Training: Collaborate with training providers to develop and implement training sessions for stakeholders to foster compliance and service quality.
• Program Evaluation: Evaluate training programs for stakeholders to enhance service quality.
• Policy Development: Create and enforce rules and regulations derived from tourism-related legislation.
• Administrative Oversight: Undertake administrative tasks to meet all registration and licensing deadlines and maintain accurate records of license holders.
• Standardization: Assist in developing service and product standards for the tourism and hospitality industry to improve customer service.
  
  Required Skills
  
• A working understanding of the regulatory affairs impacting the tourism and hospitality industry.
• Industry Awareness: Informed about current affairs and issues affecting the tourism and travel trade.
• Communication: Strong verbal and written presentation skills, capable of engaging effectively with diverse social and cultural groups.
• Conflict Management: Aptitude for handling conflicts professionally.
• Time Management: Proficient in managing time efficiently.
• Reporting: Skilled in compiling clear and concise reports.
• Self-Motivation: Able to maintain motivation in a dynamic work environment.
• Teamwork: Collaborative, with the ability to work cohesively within a team.
• Networking: Competent in fostering multi-agency relationships to support organizational objectives.
  Interested candidates should submit their CV and cover letter to the email address below.

hr@puregrenada.com

The closing date for application is 1st March 2024.

Only suitable applicants will be acknowledged.