Customer Service Representative – Henry Safari
Job Description
We are Hiring a Customer Service Representative
Do you dream of exotic destinations and helping others create unforgettable memories?
If so, then being a Tour Company Customer Service Representative might be the perfect job for you! In this role, you’ll be the friendly and informative voice behind the scenes, ensuring our customers have a smooth and enjoyable travel experience with our company.
Responsibilities:
- Act as the first point of contact for customer inquiries via phone, email, and chat
- Actively listen to customer needs, preferences, and budget to recommend the perfect tour package
- Provide detailed information about tour itineraries, destinations, activities, and inclusions
- Process bookings, reservations, and payments accurately and efficiently
- Address customer concerns and complaints promptly and professionally
- Research and answer questions about destinations, visas, travel documents, and local customs
- Maintain and update customer information in our CRM system
- Promote additional travel products and services (optional)
You’ll be a great fit for this role if you have:
- A passion for travel and tourism
- Excellent communication and interpersonal skills
- The ability to build rapport and trust with customers
- Strong active listening skills
- A knack for problem-solving and conflict resolution
- Excellent organizational and time management skills
- Proficiency in using computers and travel reservation systems
- A positive and enthusiastic attitude
Bonus points if you have:
- Experience in the travel industry
- Knowledge of specific destinations in Grenada
- Fluency in a second language
We offer:
- Competitive salary and benefits package
- Opportunity to work in a fast-paced and dynamic environment
- Be part of a team passionate about creating extraordinary travel experiences
- Gain valuable knowledge about the travel industry
Are you ready to turn travel dreams into reality? Apply today!
Apply by email: info@henrysafari.com
