Customer Service Representative – The Country Cold Store

Job Description

The Country Cold Store is seeking a dedicated and enthusiastic Customer Service Representative to join our growing team. The ideal candidate will possess excellent communication skills, a strong sense of empathy, and a commitment to providing outstanding customer support.

Key Responsibilities:

• Respond promptly to customer inquiries via phone, email, or WhatsApp.
• Accurately record customers’ orders and enter in the appropriate database.
• Provide accurate, valid, and complete information on products and services.
• Handle customer complaints, provide appropriate solutions and/or alternatives, and follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts, and file documents.
• Go the extra mile to engage customers and build sustainable relationships.

Qualifications:

• At least two years’ experience in a customer service environment.
• Strong interpersonal and active listening skills.
• Ability to remain calm when interacting with upset customers.
• Excellent oral and written communication skills
• Ability to multitask, prioritize, and manage time effectively.
• High school diploma or equivalent; college degree preferred.

How to Apply:
Interested candidates should email their resume and a cover letter to humanresource@countrycold.com or hand deliver your application to our office at Perdmontemps, St. David’s on or before the deadline date of June 15, 2024.   Please include “Customer Service Representative Application” in the subject line of your email.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.