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Foodhub is a fast-growing global SAAS platform serving restaurants and takeaways across the UK, Caribbean, and beyond. Our Grenada Success Centre is expanding, and we’re looking for a Technical Support Personnel to join our team.

If you’re passionate about technology, love solving problems, and thrive in a customer-focused environment, this role is for you.

Key Responsibilities

• Provide technical support for internal staff and remote teams (Grenada, UK, Chennai, and other markets).
• Diagnose and resolve hardware, software, and network issues.
• Manage and respond to support tickets via Zoho Desk (or other ticketing systems).
• Support user access and device management (Microsoft 365, Intune, Entra ID).
• Assist with remote monitoring, backups, and cloud platforms (Azure, Wasabi, etc.).
• Troubleshoot network connectivity issues (Wi-Fi, VPN, DNS).
• Escalate complex issues to senior IT or infrastructure teams as required.
• Document troubleshooting steps and contribute to the internal knowledge base.
• Provide excellent customer service with timely and clear communication.

Qualifications

• Degree or diploma in IT, Computer Science, or related field (or equivalent work experience).
• 1–2 years’ experience in a technical support/helpdesk role.
• Proficiency in Windows OS, Microsoft 365, and basic networking concepts (TCP/IP, DNS, VPN).
• Familiarity with ticketing systems (Zoho Desk, Zendesk, Jira, ServiceNow).
• Experience troubleshooting hardware, software, and network issues.
• Strong communication and problem-solving skills.
• Ability to work flexible shifts, including evenings and weekends.
• Industry certifications such as CompTIA A+, Microsoft Certified, or ITIL are a plus.

Nice-to-Have Skills

• Experience with remote management tools (RMM, Intune, Hyper-V).
• Knowledge of automation/chatbot systems.
• Basic scripting (PowerShell, Python) for automation tasks.

Why Join Foodhub?

• Be part of a global SaaS leader with a growing footprint in Grenada.
• Opportunities for training and career growth across IT and customer service.
• Collaborative and supportive team culture.
• Competitive salary and benefits package.
• Exposure to cutting-edge technology in cloud and automation.

Send applications via email to via email to trina.celestine@foodhub.com

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Role: The IT officer will have responsibility for providing effective and efficient technical assistance to all users of the computer systems, troubleshooting technical issues, and providing technical support to users. 
The successful candidate will work alongside senior staff members to review systems operating within the environment of clients of the firm and assess the risk, if any, faced by the clients.

Knowledge, Skills, and Abilities
• Practical knowledge of IT support role
• Working knowledge of PC and Mac Hardware, and Software, databases and computer network systems.
• Ability to diagnose and resolve basic technical computer issues.
• Experience in computer systems repair and troubleshooting
• Excellent interpersonal skills
• Excellent written and oral communications skills
 
Qualifications:
• A bachelor’s degree in information technology or a related discipline.

Applications with Curriculum vitae should be submitted by May 30, 2025 to:
The HR Manager
PKF
Pannell House
Grand Anse
ST. GEORGE’S
Email: pkf@pkfgrenada.com

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