An opportunity exists for an experienced HR & Admin Manager to further develop staff capabilities across all departments, refine employment policies and procedures that guide workplace conduct, oversee labour relations and drive employee engagement. The ideal candidate will have full-cycle HR management experience in a hospitality environment, a proven ability to align HR strategy with an evolving organisational vision, and proven success in building highly engaged teams.

Key responsibilities:

1. Support organisational design and role clarity by maintaining up-to-date reporting structures, job descriptions and performance standards. Ensure performance management systems, including annual work planning, align with the company’s goals and objectives.
2. Strengthen departmental capability and guest service consistency by collaborating with other managers on developing SOPs and coordinating training. Coordinate and facilitate general training, professional development and role-specific learning aligned with the hotel’s service philosophy.
3. Drive employee engagement by implementing an enhanced Reward & Recognition programme and wellbeing initiatives for all levels of employees.
4. Oversee full-cycle HR operations, including recruitment, benefits administration and performance improvement processes. Support the Resort Manager in managing labour relations with the representative Union.
5. Revise and maintain employment policies and procedures that guide workplace conduct.
6. Lead the Administration function, overseeing services which support other departments.
7. Serve as Manager-on-Duty including weekends and public holidays, working variable shifts to align with the resort’s 24-hour operations.

What we seek:

1. Bachelor’s degree in Hospitality Management, Human Resource Management, Business Administration or a related field
2. Minimum eight (8) years of progressive Human Resource experience, including at least four (4) years in a Human Resource Management role within a hospitality environment
3. Proven ability to create detailed SOP manuals and general policies and procedures
4. Proven experience in creating and delivering customised training programmes
5. Excellent emotional intelligence and the ability to work effectively with diverse teams
6. Excellent organisational, project management and collaboration skills
7. Demonstrated experience in labour relations within a unionised environment, including participation in negotiating Collective Labour Agreements
8. Excellent technology skills, including Microsoft 365, Google Workspace and cloud-based collaboration tools
9. Comfortable with agility in a dynamic environment, adapting quickly to shifting priorities while maintaining consistent HR standards
10. Willingness and ability to work variable shift times, including on weekends and public holidays, which are standard for this role

HR professionals who meet the minimum requirements and are committed to driving employee engagement and service excellence are invited to apply via email only to hrdmanager@spicebeachresort.com, with the subject line “HR & Admin Manager.” Closing date: 12th October 2026.

Spice Island Beach Resort thanks all applicants for their interest.
Short listed candidates who meet the minimum requirements will be contacted.
www.spiceislandbeachresort.com

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