Foodhub is a fast-growing global SAAS platform serving restaurants and takeaways across the UK, Caribbean, and beyond. Our Grenada Success Centre is expanding, and we’re looking for a Technical Support Personnel to join our team.

If you’re passionate about technology, love solving problems, and thrive in a customer-focused environment, this role is for you.

Key Responsibilities

• Provide technical support for internal staff and remote teams (Grenada, UK, Chennai, and other markets).
• Diagnose and resolve hardware, software, and network issues.
• Manage and respond to support tickets via Zoho Desk (or other ticketing systems).
• Support user access and device management (Microsoft 365, Intune, Entra ID).
• Assist with remote monitoring, backups, and cloud platforms (Azure, Wasabi, etc.).
• Troubleshoot network connectivity issues (Wi-Fi, VPN, DNS).
• Escalate complex issues to senior IT or infrastructure teams as required.
• Document troubleshooting steps and contribute to the internal knowledge base.
• Provide excellent customer service with timely and clear communication.

Qualifications

• Degree or diploma in IT, Computer Science, or related field (or equivalent work experience).
• 1–2 years’ experience in a technical support/helpdesk role.
• Proficiency in Windows OS, Microsoft 365, and basic networking concepts (TCP/IP, DNS, VPN).
• Familiarity with ticketing systems (Zoho Desk, Zendesk, Jira, ServiceNow).
• Experience troubleshooting hardware, software, and network issues.
• Strong communication and problem-solving skills.
• Ability to work flexible shifts, including evenings and weekends.
• Industry certifications such as CompTIA A+, Microsoft Certified, or ITIL are a plus.

Nice-to-Have Skills

• Experience with remote management tools (RMM, Intune, Hyper-V).
• Knowledge of automation/chatbot systems.
• Basic scripting (PowerShell, Python) for automation tasks.

Why Join Foodhub?

• Be part of a global SaaS leader with a growing footprint in Grenada.
• Opportunities for training and career growth across IT and customer service.
• Collaborative and supportive team culture.
• Competitive salary and benefits package.
• Exposure to cutting-edge technology in cloud and automation.

Send applications via email to via email to trina.celestine@foodhub.com

Key Responsibilities

• Monitor and evaluate customer interactions across chat, email, and other support channels
• Score agent performance based on established QA guidelines and scorecards
• Provide clear, structured feedback and coaching opportunities to agents
• Identify trends, gaps, and recurring issues impacting service quality
• Prepare and share QA reports, insights, and performance summaries
• Participate in calibration sessions to ensure consistency in evaluations
• Work closely with Team Leads and Training to improve overall team performance
• Ensure adherence to company policies, procedures, and quality standards

Requirements

• Minimum of 5 CXC subjects, including English and Mathematics
• Previous experience in Customer Service or Quality Assurance is an asset
• Strong written and verbal communication skills
• Strong analytical and problem-solving skills
• Proficiency in Microsoft Excel
• Mandatory: Working knowledge of Zoho Sheets
• High attention to detail and accuracy
• Ability to work independently and manage multiple priorities

What We’re Looking For

• Mature, responsible individuals who demonstrate professionalism, accountability, and sound judgment
• Strong attention to detail with a commitment to accuracy
• A proactive mindset with the ability to identify issues and recommend solutions
• Ability to provide constructive feedback in a clear and professional manner
• A team player who collaborates effectively with leadership and agents
• Comfortable working with data, metrics, and performance tracking

Join Our Team: Seeking a Dynamic Team Manager to Lead with Vision and Passion!

Are you a motivational leader passionate about driving team success and fostering a collaborative work environment?

We’re looking for a Team Manager to guide our team towards achieving excellence and exceeding our goals. With your expertise, we can shape the future of our company together.

What We Offer:

• A vibrant, supportive work culture that values innovation, creativity, and inclusiveness.
• Opportunities for professional growth and development to help you reach your career aspirations.
• Competitive salary and benefits package, including health insurance.

Key Responsibilities:

• Lead and inspire a team of dedicated professionals by setting clear expectations and demonstrating strong leadership skills.
• Develop and implement strategies to enhance team performance and productivity.
• Foster a positive, inclusive work environment that encourages feedback and innovation.
• Manage project timelines, resources, and budgets to meet organizational goals.
• Conduct regular performance reviews and provide constructive feedback to team members.

Ideal Candidate:

• Proven experience as a Team Manager or in a similar leadership role.
• Strong interpersonal and communication skills, capable of motivating and guiding a diverse team.
• Excellent problem-solving abilities and a results-oriented mindset.
• Adept at managing multiple priorities in a fast-paced environment.
• Bachelor’s degree in Business Administration, Management, or related field preferred or 2 years’ experience managing a team.

Send applications via email to trina.celestine@foodhub.com