Location: RFS Grenada Ltd. Calliste, St. George’s, Grenada
Job Type: [Full-time/Part-time]

Job Summary: We are seeking a highly organized and customer-focused Admin/Coordinator to join our team. This role is essential in ensuring the timely scheduling of inspections and repair work for fire safety equipment while also supporting customer service and administrative functions. The ideal candidate will have strong communication skills, excellent attention to detail, and the ability to manage multiple tasks efficiently.

Key Responsibilities:

• Schedule inspections, maintenance, and repair work for fire safety equipment.
• Coordinate with technicians and customers to ensure timely service delivery.
• Maintain and update service records, schedules, and client databases.
• Handle customer inquiries, providing excellent service and support.
• Prepare reports and documentation related to service schedules and completed work.
• Provide customers with completed proposals and updated quotations.
• Follow up with clients to confirm appointments and ensure service satisfaction.
• Liaise with internal teams to ensure smooth workflow and efficient service execution.
• Assist with general administrative duties as needed.

Qualifications & Skills:

Experience:

• Minimum 5 years in customer service, scheduling, or administrative roles.
• Software Proficiency: Must be proficient in QuickBooks.
• Industry Knowledge: Experience in fire safety, security, or a related field is a plus.

Technical Skills: Proficiency in scheduling software, Microsoft Office (Word, Excel, Outlook), and CRM systems.

Communication Skills:

• Strong verbal and written communication abilities.
• Organizational Skills: Ability to multitask, prioritize, and manage time effectively.
• Transportation: Must have a working vehicle and a valid driver’s license.
• Problem-solving: Ability to address scheduling conflicts and customer concerns efficiently.

If you are detail-oriented, customer-focused, and thrive in a fast-paced environment, we encourage you to apply by emailing hr@1rfsgroup.com.