Quality Assurance Officer – Grenada Tourism Authority

Quality Control
January 6, 2025
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Job Description

Contract Type: Fixed Term

Qualifications

At least a Bachelor’s degree in management, Business or Total Quality Management.

Experience

At least three (3) years working in a similar environment.

Key Responsibilities

  • Regulatory Compliance: Ensure the registration and licensing of stakeholders, ensuring adherence to the GTA Act.
  • Property Assessment: Conduct pre-assessments and audits of properties across Grenada, Carriacou, and Petite Martinique.
  • Stakeholder Training: Collaborate with training providers to develop and implement training sessions for stakeholders to foster compliance and service quality.
  • Program Evaluation: Evaluate training programs for stakeholders to enhance service quality.
  • Policy Development: Create and enforce rules and regulations derived from tourism-related legislation.
  • Administrative Oversight: Undertake administrative tasks to meet all registration and licensing deadlines and maintain accurate records of license holders.
  • Standardization: Assist in developing service and product standards for the tourism and hospitality industry to improve customer service.

Required Skills

  • Legal: Ability to follow strict codes and regulations.
  • Communication: Strong verbal and written presentation skills, capable of engaging effectively with diverse social and cultural groups.
  • Conflict Management: Aptitude for handling conflicts professionally.
  • Time Management: Proficient in managing time efficiently.
  • Reporting: Skilled in compiling clear and concise reports.
  • Self-Motivation: Able to maintain motivation in a dynamic work environment.
  • Teamwork: Collaborative, with the ability to work cohesively within a team.
  • Networking: Competent in fostering multi-agency relationships to support organizational objectives.

Interested candidates should apply via the link below. Please ensure that you attach your cover letter and CV.
https://puregrenada.bamboohr.com/careers/46?source=aWQ9MjM%3D

The closing date for application is 24th January 2024.
Only suitable applicants will be acknowledged.

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