1 Background & Legislative Context
The Planning and Development Authority (PDA) is the statutory body established under the Physical Planning and Development Control Act to regulate physical development, enforce planning standards and guide sustainable land use across Grenada. The Authority oversees development planning, land use control, building regulation, and conservation of natural and cultural resources.

The Technical Operations Manager provides senior leadership and oversight of the Development Control Department and the Monitoring & Compliance Department, ensuring that all development activities adhere to national laws, building codes, environmental safeguards, and strategic development goals. The role supports the Authority’s mandate to promote orderly, lawful, and sustainable land development consistent with national policy and best practice planning principles.

2 Objectives of the Position
1 Background & Legislative Context

The Planning and Development Authority (PDA) is the statutory body established under the Physical Planning and Development Control Act to regulate physical development, enforce planning standards and guide sustainable land use across Grenada. The Authority oversees development planning, land use control, building regulation, and conservation of natural and cultural resources.

The Technical Operations Manager provides senior leadership and oversight of the Development Control Department and the Monitoring & Compliance Department, ensuring that all development activities adhere to national laws, building codes, environmental safeguards, and strategic development goals. The role supports the Authority’s mandate to promote orderly, lawful, and sustainable land development consistent with national policy and best practice planning principles.

2 Objectives of the Position
• To lead, coordinate, and manage the overall technical operations of the Development Control and Monitoring & Compliance Departments.
• To ensure the timely, efficient, and lawful processing of planning applications, site monitoring, compliance assessment, and enforcement actions.
• To provide high-level technical review and decision support aligned with planning legislation, national development strategies, disaster risk reduction priorities, and climate-resilience objectives.
• Supervise, mentor, and develop the multidisciplinary technical team to maintain high performance standards, foster continuous improvement, and ensure alignment with organizational goals and professional development.

3 Key Responsibilities
3.1 A. Development Control Oversight
• Manage and oversee all planning and building application processes, including intake, technical review, decision-making workflows, and post-approval monitoring.
• Oversee the review of architectural, engineering, and development proposals for technical soundness and compliance with the Act, development orders, and environmental and heritage requirements.
• Ensure the consistent application of planning standards and the transparent administration of the Authority’s regulatory functions.

3.2 Technical Leadership & Team Management
• Lead and supervise all technical staff within Development Control and Monitoring & Compliance  Departments, including planners, monitoring officers, engineers, GIS technicians, and  administrative staff. 
• Develop staff work plans, conduct performance appraisals, manage task allocation, and facilitate  ongoing training and professional development initiatives. 
• Establish quality-assurance mechanisms, standard operating procedures (SOPs), and internal  review systems to strengthen service delivery and regulatory compliance.

3.3 Stakeholder & Agency Coordination
• Coordinate inter-agency review with other statutory bodies, public utilities, fire services,  environmental authorities, coastal regulators, and disaster management agencies. 
• Provide pre-application guidance and technical advice to developers, consultants, and property  owners. 
• Represent the PDA at public consultations, technical meetings, and stakeholder engagement  activities.

3.4 Enforcement & Compliance Management
• Coordinate and direct site monitoring and compliance checks to ensure developments adhere to  approved plans, permit conditions, zoning requirements, environmental regulations, and  national building codes. 
• Oversee investigations of breaches and manage the full enforcement process, including  documentation, issuance of enforcement notices, stop orders, and coordination of corrective or  legal action. 
• Ensure unlawful developments are identified and managed promptly per legislation. 
• Provide technical direction for compliance assessments, enforcement reports, and Board  submissions.

3.5 Data Management, Reporting & Analytics
• Oversee and manage the collection, verification, analysis, and dissemination of development data, including information on development activity, land-use trends, compliance outcomes, and key planning metrics.
• Prepare and submit monthly, quarterly, and annual reports for the CEO, Board, and other  bodies.
• Provide technical recommendations to improve policy, enforcement approaches, and  operational efficiency.

3.6 Policy, Planning & Strategic Alignment 
• Ensure all technical decisions align with the National Physical Development Plan (NPDP), local  area plans, and sectoral policies (e.g., housing, tourism, environment, climate resilience).
• Support national strategies related to sustainable development, disaster risk reduction, and  climate adaptation. 
• Contribute to legislative reviews, regulatory updates, and development of technical guidelines.

3.7 Digital Transformation & Innovation 
• Promote the use of GIS, e-permitting tools, digital monitoring systems, and related technologies. 
• Support digitization of workflows, digital records management, and compliance databases.

3.8 Budget, Resource & Administrative Management 
• Prepare and manage the annual budget for the Technical Division. 
• Support procurement processes for technical equipment, software, and operational tools. 
• Contribute to organizational development and strategic planning.

3.9 Other Duties 
• Perform any additional duties consistent with the scope and leadership level of the position, as  assigned by the CEO and or the BoD.

4 Qualifications & Requirements
4.1 Educational Qualifications  
• Mandatory: Bachelor’s degree in architecture, Urban/Physical Planning, Civil Engineering,  Structural Engineering, or a related discipline. 
• Recommended: A postgraduate degree (master’s or equivalent) in Physical Planning, Urban  Design, Architecture, Construction Management, Civil/Structural Engineering, or a closely  related field.

4.2 Professional Experience 
• Minimum five (5) years of progressive professional experience in development control,  engineering, regulatory compliance, physical planning, or a related technical environment.
• Proven experience supervising a technical team.

4.3 Knowledge Requirements
• Strong knowledge of Grenada’s planning legislation and regulatory frameworks.
• Understanding of international and regional planning/engineering standards. 
• Ability to interpret architectural and technical drawings.

4.4 Professional Registration (Desirable) 
• Membership with a recognized planning, architectural, engineering, or related professional  institute.

5 Required Skills & Competencies 
• Strong leadership and team management abilities.  
• Ability to work independently, use initiative, and manage multiple priorities.  
• Excellent communication skills – both oral and written.  
• Strong interpersonal skills with capacity to engage a wide variety of stakeholders. 
• Strong analytical and decision-making skills.  
• Proficiency in interpreting architectural drawings and plans. 
• Familiarity with planning technologies including GIS and permitting software.  
• High standards of ethics, confidentiality, and professionalism.

6 Key Performance Indicators (KPIs) 
• Application processing ≥ 85% of applications processed within statutory timeframes. 
• Site Inspections:  ≥ 90% of approved developments must receive a minimum of three monitoring visits, with larger projects requiring additional inspections.
• Enforcement & Compliance 100% of confirmed unlawful developments receive enforcement  action. 
• Team Management Quarterly staff reviews completed; ≥ 90% staff retention. 
• Stakeholder engagement ≥ 80% stakeholder satisfaction rating. 
• Data and Reporting –  All technical reports submitted on time. 
• Budget Oversight Expenditure within 95–100% of approved budget. 
• Digital Integration – At least one new or improved digital tool is adopted annually.

7 Site Visits & Work Schedule Flexibility 
• Site monitoring may be required outside regular hours, including weekends. 
• Travel is required across all parishes and sister islands. 
• Must comply with confidentiality, ethics, and conflict-of-interest rules. 

8 Review Clause 
This ToR is subject to annual review, or earlier if necessitated by legal, structural, or  strategic changes within the Authority or Government of Grenada.

9 Application Instructions  
9.1 Submission Format:  
• All application materials must be compiled into ONE PDF document. This document must  include:  
o Cover letter  
o Résumé/CV  
o Academic certificates  
o Professional certificates  
o Salary requirements  
o At least two (2) professional referees with full contact details
Incomplete or incorrectly formatted applications will not be processed.  

9.2 Processing of Applications:  
• Applications will be reviewed on a rolling basis. 

9.3 Vacancy Closure:  
• The advertisement may be withdrawn at any time if a suitable candidate is identified before the  stated closing date. 

9.4 Acknowledgement of Applications: 
• Only candidates who are shortlisted for an interview will be contacted. 

9.5 Submission deadline: 
• All applications must be submitted via email to applications@jobsingrenada.gd. on or before January 15th, 2026.

Key Duties and responsibilities:

1. Prepares reports, on matters related to the facilities serviced and assist in preparing proposals, annual procurement and maintenance budget, estimates, scope of works, scheduling expenditures, analysing variances, reporting on activities, and implementing corrective action as required
2. Provides support in planning for job execution, equipment acquisition, deployment and retrieval of equipment and staff to efficiently carry out tasks
3. Provides information for costing and procurement of equipment, furniture and other items for work completion
4. Assist in implementing and ensuring compliance with standards and policies, including identifying health and safety hazards and recommendations to mitigate issues
5. Coordinates plans with Facilities Manager, contractors and staff for efficient execution of jobs
6. Conduct periodic and scheduled assessments of facilities, equipment and fittings to ensure optimal functioning and report deficiencies for repairs or maintenance
7. Oversees diverse projects, the performance of trades workforce (contractors) and service providers, ensuring the prioritization of projects and activities, and the maintenance of all safety and quality standards according to set standards, policies and agreed-upon timelines and goals.
8. Performs basic maintenance and repairs involving areas such as electrical, carpentry, plumbing, and air conditioning. Troubleshoots, diagnoses and resolves equipment issues, makes necessary repairs, arranges for repairs to be effected, or advises management to facilitate corrective action.
9. Arranging and coordinating timely responses to complaints from the various stakeholders.
   
   Skills, Abilities and Competencies
   ● Knowledge of maintenance related to mechanical equipment, electrical equipment, air conditioning systems, plumbing and general construction.
   ● Knowledge of tools and equipment used in maintenance and repair
   ● Knowledge of health and safety for construction and related areas of work
   ● Some knowledge of facilities management
   ● Ability to use/operate small handy equipment and tools for repairs and maintenance
   ● Ability to prepare estimates and specifications for facilities and equipment maintenance and repair
   ● Proficient in using computers including Microsoft Office
   ● Ability to prepare and maintain records and reports
   ● Ability to communicate effectively, orally and written to internal and external stakeholders
   ● Ability to establish and maintain effective working relationships with internal and external customers
   
   Required Qualifications
   ● Should possess a minimum of two years’ experience in facilities and equipment maintenance and repair
   ● Degree or diploma in facility management, engineering, architecture, project management or related field
   
   Deadline for applications is February 14th, 2025

Please send applications to fcl@fcl.gd with subject: Facilities Maintenance

Qualifications

1. At least an Associate’s Degree in Business Administration 
2. Proficiency in Microsoft Suite (Excel, Word, Power Point, Publisher)
3. Proficiency in Quickbooks software
4. Excellent written and oral communication skills
5. Above-average Leadership skills
6. Ability to spearhead marketing activities
7. A valid Driver’s License will be an asset

Applications can be sent adacexperts@gmail.com 

About Us:
Century 21 Grenada is the leading Real Estate company in Grenada and is striving to provide exceptional real estate services. With a focus on innovation, professionalism, sustainability, growth, and development we exceed industrial standards and provide unparalleled experiences for our clients.

Job Summary:

We are seeking a highly skilled and experienced Operations Manager to join our team. The ideal candidate will be responsible for overseeing the day-to-day operations of our office.

Responsibilities:

• Ensuring all operations are carried out in an appropriate and cost-effective way
• Create and improve operational management systems, processes, and best practices that contribute to the business success and employee development
• Ability to plan long-term and support the company goals
• Ability to coordinate different teams to foster exchange of ideas and provide cross-team learning opportunities
• Ability to manage a dynamic team and grow their competencies
• Ability to manage and work along with division leaders to help drive performance and revenue
• Perform quality controls and monitor employees’ performance
• Ability to inspire and motivate employees through positive encouragement and incentives
• Establish ways to increase the quality of customer service
• Develop plans and standing operating procedures that will help with efficiency and performance
• Manage employee’s performance and attendance
• Assess employee development needs, make training recommendations and in some instances facilitate training
• Enforce AML/FIU standards
• Filing and scanning
• Communicate with internal and external vendors
• Assist with developing and implementing marketing strategies

Requirements and Skills:

• An associate degree in areas of Operations Management or Business Administration as well as in English Language at the CSEC level
• Proven work experience as an operations manager or similar role
• Knowledge of organizational effectiveness and operations management
• Ability to be confidential
• Excellent communication skills
• Outstanding organizational skills
• Works well in a team environment and possesses the ability to engage employees and make the workplace more effective and efficient
• Excellent leadership skills, social skills, and knowledge of active listening
• Knowledge of real estate will be an asset
• Ability to multi-task, prioritize, and problem-solve
• Competence in a variety of software including Outlook, Word, Excel, and Microsoft Teams or One Drive.
• Valid driver’s license. Consistent driving experience within the last 2 years

How to Apply:

Interested candidates should submit a scanned copy of their Driver’s License, a Resume, and a Cover Letter outlining their qualifications and relevant experience to katisha@c21grenada.com no later than May 17th, 2024, with the subject line Operations Manager.Century 21 Grenada is an equal opportunity employer and welcomes diversity in our work environment, we thank all applicants for their interest; however, ONLY those selected for an interview will be contacted.