Operations Manager – Century 21 (Grenada Grenadines)

Job Description

About Us:
Century 21 Grenada is the leading Real Estate company in Grenada and is striving to provide exceptional real estate services. With a focus on innovation, professionalism, sustainability, growth, and development we exceed industrial standards and provide unparalleled experiences for our clients.

Job Summary:

We are seeking a highly skilled and experienced Operations Manager to join our team. The ideal candidate will be responsible for overseeing the day-to-day operations of our office.

Responsibilities:

• Ensuring all operations are carried out in an appropriate and cost-effective way
• Create and improve operational management systems, processes, and best practices that contribute to the business success and employee development
• Ability to plan long-term and support the company goals
• Ability to coordinate different teams to foster exchange of ideas and provide cross-team learning opportunities
• Ability to manage a dynamic team and grow their competencies
• Ability to manage and work along with division leaders to help drive performance and revenue
• Perform quality controls and monitor employees’ performance
• Ability to inspire and motivate employees through positive encouragement and incentives
• Establish ways to increase the quality of customer service
• Develop plans and standing operating procedures that will help with efficiency and performance
• Manage employee’s performance and attendance
• Assess employee development needs, make training recommendations and in some instances facilitate training
• Enforce AML/FIU standards
• Filing and scanning
• Communicate with internal and external vendors
• Assist with developing and implementing marketing strategies

Requirements and Skills:

• An associate degree in areas of Operations Management or Business Administration as well as in English Language at the CSEC level
• Proven work experience as an operations manager or similar role
• Knowledge of organizational effectiveness and operations management
• Ability to be confidential
• Excellent communication skills
• Outstanding organizational skills
• Works well in a team environment and possesses the ability to engage employees and make the workplace more effective and efficient
• Excellent leadership skills, social skills, and knowledge of active listening
• Knowledge of real estate will be an asset
• Ability to multi-task, prioritize, and problem-solve
• Competence in a variety of software including Outlook, Word, Excel, and Microsoft Teams or One Drive.
• Valid driver’s license. Consistent driving experience within the last 2 years

How to Apply:

Interested candidates should submit a scanned copy of their Driver’s License, a Resume, and a Cover Letter outlining their qualifications and relevant experience to katisha@c21grenada.com no later than May 17th, 2024, with the subject line Operations Manager.Century 21 Grenada is an equal opportunity employer and welcomes diversity in our work environment, we thank all applicants for their interest; however, ONLY those selected for an interview will be contacted.